Before shipment
Proven at our plant, on your board
Factory acceptance testing runs on your material, against the sample you approved. The machine is formed, adjusted and documented here, before it becomes your problem at home.
WHY XUNDING
Why buyers shortlist Xunding for carton erecting machines
Not because we are the largest. Because eighteen years and more than 3,000 installations have taught us exactly where these machines go wrong — and we built the company around that knowledge instead of around a brochure.
01 · EXPERIENCE
The question behind “you have a long history”
No buyer ever says I want a supplier with history. What they actually think is: this machine will break down in my plant at some point — will these people have seen my problem before?
That is the only useful definition of experience. Not the number of years on a plaque, but the number of failure modes you have already solved. In eighteen years we have supplied more than 3,000 companies in over 40 countries. The number we care about is smaller and more practical: the recurring list of things that go wrong with a carton erector.
- Loss of squarenessBoxes that look right flat, then lean once they are erected and stacked.
- Corner joints splittingJoints that carry the load hold in the trial and fail under a full pallet.
- Glue lines driftingTwo millimetres off target and a glue line seals a flap shut instead of forming the corner.
- The first boxes after a changeoverThe twenty units after a format change that never quite sit flat, while operators adjust by feel.
- A board that changed upstreamMaterial that ran perfectly last month fights the machine this month, because the mill changed something.
None of that is theory for us. It is what our engineers deal with in the field, season after season. Which gives you a question worth asking any supplier before you order: have you run my box style before, and what went wrong when you did? A supplier with records answers in specifics. A supplier without them answers with adjectives.
02 · THE CASE LIBRARY
A case library is only worth something if you can use it
Our project records are organised by the three variables that actually decide whether a box forms well: the box structure, the board, and the adhesive combination. Fruit trays, produce cartons, die-cut styles and unusual corner geometry each behave differently, and each carries a known list of risks.
If your box style is new to us, we do not pretend otherwise. We pull the three closest structures we have run, tell you where yours differs, and say what that difference is likely to cost you — in setup time, running speed or reject rate. You get the risk before the purchase order, not after it.
This is the commercial value hidden inside “rich experience”: it shortens your trial and error, and it stops you from paying for a learning curve someone else already paid for.
Browse the box format and case library How we review drawings and samples
03 · REMOVING TROUBLE
We are paid to remove trouble, not to ship machines
Anyone can deliver a machine. The real cost of a carton erector is decided afterwards — in the first season, when something needs adjusting and nobody answers. We split that into three moments, and each one has a checklist rather than a promise.
At installation
Site conditions agreed in writing
Floor, power, compressed air, board samples and the access route are confirmed before the machine ships. Most so-called installation problems are site conditions discovered too late.
After delivery
Output, changeover and acceptance recorded
How output is counted, what a changeover must demonstrate and which documents close the order are all agreed in advance, so acceptance is a check rather than a negotiation.
Our inspection criteria are published openly on this site. Read them before you buy — if a supplier’s process cannot survive that level of scrutiny, you have learned something useful before spending anything.
04 · CONTINUITY
An order book is a survival signal
Buyers rarely say it out loud, but “steady orders” answers a quiet fear: will this factory still exist when I need a part in year six?
We have shipped continuously, domestically and internationally, year after year. Many customers start with one machine and come back for the second and the third as volume grows. That pattern is not sentiment — it is the most reliable evidence that a machine performed.
We do not claim to be the biggest. We claim to still be here, still building this category, and still holding the drawings for the machine we sold you.
05 · THE TEAM
A team you can name
“Strong team” means nothing until you know who picks up the phone. When you work with us the handoffs are defined — you should know these roles before you sign, not discover them during your first breakdown.
The person who quotes
Your first contact stays your contact for configuration questions, drawing revisions and the quotation itself.
The engineer who builds and tests
The machine is assembled and run against your sample by the people who will answer for it at the factory test.
The person who holds your part record
Your machine model, configuration and supplied parts are recorded, so a request in year six starts from a file and not a guess.
The person who handles documents
Packing lists, shipping updates and the documentation package are handled by a named role, not forwarded around.
06 · LIFETIME SUPPORT
Stated plainly, in terms you can hold us to
“Lifetime after-sales support” is the easiest sentence in this industry to write and the hardest to honour. So here is our version.
Engineers can travel to your site, wherever you are. Remote diagnosis first when that is faster; on-site when it is not.
Spare parts stay available for machines we have supplied, including older units. We keep the drawings and the part records.
Support does not end on the warranty date. It ends when you stop running the machine.
If you supply your own board or adhesive, we still help you diagnose the fault. The machine does not get to blame the material and walk away.
Typical response commitments and travel terms are set out in your contract — ask us for them in writing.
07 · THE POINT
What “first thought” actually means
We are not going to claim that a buyer in Chile or Minnesota wakes up thinking about us. That is not how a category leader is made, and pretending otherwise would be the first thing to damage your trust in everything above.
What we do claim is narrower and more useful: when you are comparing three or four carton erecting machine suppliers, we want to be the first one you contact — because the questions you need answered are the ones we have spent eighteen years collecting answers to.